May I Have Your Attention Please?

Somewhere on top of the hill at Pepperdine University in Malibu, California, there is a beautiful place dedicated as the Thomas E. Burnett, Jr. Heroes Garden, commemorating the fallen men and women of September 11, 2001. It is not a very big place. It starts with a modest water fountain feeding into a narrow channel that ends in a small […]


There is an interesting scene in Frank Capra’s 1961 comedy Pocket Full of Miracles that offers valuable insight about a common yet often unspoken attitude many people have toward quality. The setting is 1930s New York City, and in the scene, a Spanish count and his entourage who happen to be visiting New York City are prepared to host a […]

Simple, Sincere, and…

Careful: Your Acronyms Define You. Professionals love to use acronyms: PMP, EPT, IPA, ROM, EFT, FTE, TOC, just to list a few that are under the belt of project and portfolio managers. It is tempting to use them: acronyms give the impression of knowledge, that the issue at hand is known, the subject is clear and simple, tamed and controlled. […]